News

 

2016

12/7/16

Our CQC inspection has been completed and we are pleased to be officially rated as good.  A link to the full report is on the front page of our website

16/6/16

We have just completed our annual survey of our clients.

100% of clients are satisfied or very satisfied with the service provided

95% of clients rate the service as excellent or good

96% of clients would recommend us to a friend or neighbour .

Thank you to all of our staff for their good work and efforts.

15/6/16

We have just  taken possession of our new office in Acomb !!

 First Floor

56a York Rd

Acomb

YO24 4LZ

Tel 01904 783600

above the Beeches dentist practice.

The location is more convenient for our staff and our clients .

We hope to continue to improve our responsiveness to clients and will also develop the Training facilities for staff.

6/4/16

Wetherby Home Care will be attending the York Careers Fair on Saturday April 16th.

Call in if you want a chat about a career in care.

https://www.facebook.com/events/1699692816954169/

2015

21/12/15

Christmas party for the staff held in York . Some new members of staff Jill, Jackie, Mel , Sue and Sharon were able to come and meet the rest of the team .

8/12/15

A compliment received via City of York Council from the family of one of our clients.

‘Wetherby Homecare seem to be doing a very good job with my mum’s care.  They’re proactive and there’s excellent communication.

It’s reassuring knowing that if the carers have any concerns or suggestions they pass them on to Julie who will then contact my brother and/or myself or vice versa.  For example: mum’s teatime visit was recently extended to 30 minutes as the carers felt that 15 minutes wasn’t long enough; the carer noted that mum’s toes were sore and nails needed cutting, so let us know so I could arrange for her chiropodist to visit;  .  When I’ve been there, it’s obvious that the carers engage my mum in conversation and encourage her to get out of her chair regularly

Wetherby Homecare carers seem to be very happy with the company they work for and this seems to result in a good quality of care for their clients.  Steve and I know that the company/ carers are reliable and mum has a good quality of care .”

Thank you for the feedback!

5/11/15  Jim and Julie attended the Care & Dementia conference at the NEC in Birmingham. As always a very useful exercise and an opportunity to see new products and attend presentations on the latest innovations, best practice and trends in the Care industry

14.10.15  We held a Medication training session at our office for some of our staff.

2.8.15

Julies new company bus!!

20150618_140358-1 (800x450)

 

 

1.7.15  Welcome to Charlotte and Sophie our new members of staff. The are joining Wetherby Home Care after working for some time in a care home.

30.5.15  Welcome to new staff Jodie  and Lyn . Jodie is an experienced carer. Lyn is a former nurse and has worked in a caring capacity for most of her working life. She is going on a 5 day training course to refresh her skills.

30.4.15  Amber our newest recruit has completed her induction training and will spend some time shadowing more experienced staff and being introduced to our clients.

12.1.15 Georgia our newest recruit has started her induction week in York. She will cover subjects such as Health & Safety, Diversity and Equality, Infection Control, First Aid, Safeguarding. On completion of her training she will shadow a more experienced carer until she is ready to go it alone.

30.3.15  In the past few months we have recruited some talented and experienced staff and we welcome  Jan , Chris , Katie and Jane and Amanda to our team. They all bring a caring and professional approach to their jobs. Jan is a former runner up in the Yorkshire and Humberside Carer awards and Jane also works part time as a nurse for the NHS.

2014

24.12.14  Over the last month we have been installing our new Care planner software package. Its a web based system that allows our staff to electronically log their arrival and departure from clients and allows us to securely store care plans and other documentation. It also enable us to plan the roster for our clients. In due course we will be able to offer clients and their families an app that will allow them to see when carers arrive and leave .

4/5 11.14  Jim & Julie attended the Care Show in Birmingham. This is the main get together for the Care industry. They saw many new and interesting  products and attended various seminars about new ideas and forthcoming legislation.

3.11.14      Many Congratulations to Mekayla the youngest team member. Mekayla has completed her induction trainig and is keen to start in her new career

24.10.14     Congratulations to Gina who has completed 5 days of  induction Training and has refreshed her skills in Safeguarding, Duty of Care, Communication, Moving and Handling and other of the necessary skills in being a carer.

30.9.14       Jim & Julie attended a Skills for Care Learning and Development session on the implementation of the new Care Act at York Racecourse on September 30th. A very useful and informative session.